Privacy Policy

Last updated: January 27, 2026

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website, products, and services. By using our services, you agree to the practices described below.

Information We Collect

We may collect the following types of information:

  • Account details such as name, email address, phone number, and company name.
  • Billing information such as address, tax IDs, and payment method details (processed securely by our payment providers).
  • Service usage data such as orders, invoices, support tickets, and service configuration.
  • Technical data such as IP address, device type, browser details, and log activity.

How We Use Information

We use your information to:

  • Provide and manage your services, billing, and support.
  • Communicate about your account, orders, service updates, and security notices.
  • Prevent fraud and protect the security of our systems and users.
  • Comply with legal and regulatory requirements.

Sharing of Information

We do not sell your personal information. We may share information with:

  • Payment processors and fraud prevention services to complete transactions securely.
  • Service providers and vendors who help us operate our services.
  • Authorities when required to comply with law or protect rights and safety.

Data Retention

We retain personal data as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account subject to legal and contractual requirements.

Cookies and Tracking

We use cookies and similar technologies for authentication, security, and improving user experience. You can control cookies through your browser settings; disabling cookies may limit functionality.

Your Rights

You may have rights to access, correct, or delete your personal data, and to object to certain processing.

Refund Policy

Refunds are provided only where required by law or explicitly stated in a specific service agreement. To request a refund, contact support within 7 days of the initial purchase and provide your order number. Approved refunds are issued to the original payment method and may take 5–10 business days to appear. Setup fees, domain registrations, and non-refundable services are excluded unless required by law.

Returns Policy

Digital services are generally non-returnable once provisioned. If physical merchandise is sold, it must be returned in unused condition within 14 days of delivery. Return shipping costs are the customer’s responsibility unless the item is defective or incorrectly delivered. Contact support to obtain return instructions and an RMA.

Shipping Policy

We do not sell physical products and do not ship merchandise. All services we provide, such as domain registration and web hosting, are delivered digitally, so there are no shipping fees or tracking numbers.

Contact

If you have questions about this policy, contact us via the support ticket system or email us at [email protected].